Bilingual Customer Support Representative


What we are looking for

Are you known to be the glue that holds groups together or the go-to when others are in need of help and support? Do you have a knack for relationship management and thoroughly enjoy frequent and very engaged interactions and problem-solving for and with people? If so, then the role of a Customer Support Representative may be a wonderful fit for you. This individual contributor role reports to the Customer and Operations Manager and holds a critical role in managing the service relationship with solar contractors and customers.

Key Qualifications
  • Fluent in both Spanish and English
  • High emotional intelligence
  • Works well in ambiguity
  • Flexible and adaptive towards changing processes and environments
  • Excellent interpersonal, communication, written skills
  • Strong analytical and problem-solving skills
  • 2+ years of customer service background
  • Experience with CRM & online collaboration tools (Salesforce experience is a plus)
  • High proficiency in excel or equivalent
  • Proficient in project management
  • Solar or technical background strongly preferred but not required

Here’s what you’ll be doing:

  • Organize service visits for customers
  • Deal with customer enquiries both over the phone and via email
  • Provide first-level and second-level customer service
  • Work with counterparts of our partner company to ensure seamless customer experiences
  • Daily tracking and reporting of projects, contractors, and customer status
  • Work cross-functionally to ensure team members’ actions are promptly completed

This is a full-time position with shifts on Monday through to Friday.

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