Customer Service Representative - Retail Furniture

Full Time
Fresno, CA
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Job Summary
Are you known to be the glue that holds groups together or the go-to when others are in need of help and support? Do you have a knack for relationship management and thoroughly enjoy frequent and very engaged interactions and problem-solving for and with people? If so, then the role of a Contractor and Customer Support Agent may be a wonderful fit for you. This individual contributor role reports to the Office Manager and holds a critical role in managing the service relationship with our furniture customers.

Here’s what you’ll be doing:

  • Provide first-level and second-level customer service
  • Review and analyze results of survey feedback and recommend areas of improvement
  • Work with counterparts of our partner company to ensure seamless customer experiences
  • Daily tracking of customer/inventory
  • Compile and communicate executive updates on a weekly/bi-weekly basis
  • Work cross-functionally to ensure team members’ actions are promptly completed
  • Full Time Shifts - 10-7 or 11-8 PM. Weekdays/Weekend Schedules

Key Qualifications

  • High emotional intelligence
  • Works well in ambiguity
  • Flexible and adaptive towards changing processes and environments
  • Excellent interpersonal, communication, written skills
  • Strong analytical and problem-solving skills

Lifestyle Solar is an Equal Employment Opportunity Employer Related keywords: customer service, customer service representative,

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